Terms & Conditions Surga22 —
The Complete Guide for Malaysian Players

To register and use the surga22 platform, you must meet the following eligibility requirements. Failure to satisfy any of the conditions below may result in your account being suspended or closed without notice.

• Age Limit: You must be at least 18 years of age at the time of registration. surga22 conducts age verification as part of our KYC (Know Your Customer) process. Any underage individual found using this platform will have their account immediately closed and any remaining funds forfeited.
• True Identity: You must register using your full legal name, national identification number (MyKad), and a valid Malaysian phone number that belongs to you. False information or the use of another person's identity is strictly prohibited.
• One Account Per Individual: Each individual is permitted to hold only one surga22 account. Registering multiple accounts from the same IP address, the same device, or using identical information is a serious violation, and all related accounts will be closed.
• Location: The surga22 platform is offered to users who play for personal entertainment purposes. You are responsible for ensuring that your use of this platform does not violate any applicable laws in your jurisdiction.
• One Account Per Household: Only one account is permitted per residential address. Use of multiple accounts from the same address may result in all associated accounts being declared void.

All financial transactions on surga22 are securely processed using 256-bit SSL encryption. We only accept deposits via legitimate payment methods listed below.

• Touch 'n Go eWallet
• GrabPay
• DuitNow (QR and Transfer)
• FPX Online Banking (Maybank2u, CIMB Clicks, and other licensed Malaysian banks)
• Boost eWallet
• ShopeePay

• Minimum deposit: RM 10 per transaction.
• The maximum daily deposit limit depends on your account level and is subject to change in accordance with surga22's current policies.
• Deposits are processed within 1 to 5 minutes depending on the chosen payment method.

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals are processed within 15 minutes to 24 hours on business days.
• Withdrawals may only be made to the same account or e-wallet used for the deposit (same method applies).
• Full KYC verification is required before your first withdrawal can be processed.
• Surga22 reserves the right to request additional supporting documents for withdrawals exceeding RM 5,000 per day.

Surga22 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements explicitly stated in each promotional offer. Please read the terms of each bonus carefully before claiming.

• Welcome Bonus: Available to new members making their first deposit only. Cannot be claimed more than once. Maximum bonus cap is RM 800. The standard rollover requirement is 20x the bonus amount before any withdrawal is permitted.
• Reload Bonus: Available to existing members on selected days. Rollover requirements may differ from the welcome bonus.
• Cashback: Calculated based on net losses within the specified period. Cashback is credited automatically with no manual claim required.
• Prohibition on Using Multiple Accounts for Bonuses: Claiming bonuses using multiple accounts, VPNs, or any other circumvention method is strictly prohibited and may result in cancellation of all related bonuses and winnings.
• Bonus Expiry: Each bonus has a specific validity period. Bonuses that are unused or whose rollover requirements are not met within the designated period will be automatically forfeited.
• Eligible Games: Not all games contribute equally towards rollover requirements. Table games and Live Casino may contribute at a lower rate compared to slots. A full list is provided on each promotion's page.

All games and betting activities on surga22 are subject to the following rules, which are in place to ensure a fair and safe gaming experience for all members.

• Final Results: All game results on surga22 are final and binding, and may not be disputed except in cases of proven technical error. Any dispute must be submitted to the support team within 48 hours of the incident.
• Technical Errors: In the event of a technical disruption during gameplay that results in an incorrect outcome, surga22 reserves the right to void the affected round and refund the wager to the player.
• Sports Betting: For Sports Betting on football (Malaysia Super League, EPL), badminton, and other sports, bet outcomes are determined based on official results issued by the relevant governing body. Extra time and penalty shootouts are taken into account in accordance with each market's rules.
• Virtual Sports: The results of all virtual sports are determined by a certified RNG system. Each match is independent and unaffected by previous matches.
• Betting Limits: Each game has its own minimum and maximum betting limits. These limits may vary depending on the game type and the player's VIP level.
• Bug Exploitation Prohibition: Exploiting any software errors or bugs to gain an unfair advantage is strictly prohibited and may result in account closure.

The security of your surga22 account is a shared responsibility between you and surga22. You are expected to take reasonable steps to protect your account from unauthorised access.

• Do not share your surga22 account password with anyone, including family members and friends.
• Use a strong password containing a mix of uppercase letters, lowercase letters, numbers, and symbols. Passwords must be at least eight characters long.
• Enable two-factor authentication (2FA) via the security settings menu for added protection.
• Always log out of your surga22 account when using a public or shared device.
• Surga22 will never ask for your password via email, SMS, or live chat.
• Report to the surga22 support team immediately if you suspect your account has been accessed without your authorisation.

Surga22 is not liable for any losses arising from a user's failure to safeguard their own login credentials.

Surga22 reserves the right to suspend or close any account without prior notice if a breach of any part of these Terms & Conditions is found. Reasons that may lead to such action include:

• Providing false information during registration or KYC verification.
• Registering multiple accounts under the same individual.
• Suspected involvement in fraudulent activity, money laundering, or any other illegal activity.
• Systematic abuse of the bonus system.
• Use of bots, artificial intelligence, or automated tools to play or manage bets.
• Individuals under the age of 18 using the surga22 platform.
• Threatening or abusive language directed at surga22 support staff.

If an account is closed due to a violation, surga22 reserves the right to withhold any remaining balance and bonuses in that account. If the closure is due to reasons not involving fraud, any legitimate balance will be returned to the user upon completion of the verification process.

You may also request voluntary account closure by contacting the surga22 support team via email or live chat.

Surga22 takes a serious and proactive approach to responsible gaming. We believe healthy entertainment should always remain within your control. To help players maintain a healthy balance, surga22 provides the following tools:

• Daily / Weekly / Monthly Deposit Limit: Set a limit on how much you can deposit within a given period. Limits can be reduced immediately and increased after a 7-day cooling-off period.
• Loss Limits: Set a maximum loss limit you are comfortable with for a given period. surga22's system will block new bets once that limit is reached.
• Play Time Limit: Set a time limit for how long you can play in a single session. The system will send a warning and enable automatic logout once the time limit is reached.
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days. During this period, login will not be permitted.
• Self-Exclusion: An option to permanently exclude yourself from surga22, or for an extended period, for those who feel their betting activity has become a problem.

If you or someone you know is experiencing gambling-related problems, please seek help immediately. For more information, visit the Responsible Gaming us.

To the extent permitted by applicable law, surga22 shall not be held liable for:

• Any service disruption caused by scheduled or unscheduled system maintenance, network failures, or events beyond surga22's control.
• Loss of data or winnings arising from the use of, or inability to use, the surga22 platform.
• Any indirect, special, or consequential damages arising from the use of this platform.
• Acts or omissions by third parties, including game software providers or payment service providers.

Surga22 provides this service "as is" and makes no express or implied warranties that the platform will be free of errors, bugs, or interruptions at all times. That said, surga22 is committed to resolving any technical issues as promptly as possible.

Surga22 reserves the right to amend these Terms & Conditions at any time without prior notice. Significant changes will be communicated to members via their registered email or through a notice on the surga22 platform. The "Last Updated" date at the top of this page will be revised whenever changes are made.

Your continued use of the surga22 platform following the publication of any changes constitutes your acceptance of the revised Terms & Conditions. We therefore encourage you to review this page periodically to stay informed of the latest terms governing your use.

If you do not agree with any amendments made, you should stop using the surga22 platform and may contact us to process the closure of your account.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the surga22 platform, please reach out to our team through the following channels:

• Email: support@surga22.im
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• WhatsApp: Contact us via the WhatsApp number listed in your account after logging in

The surga22 team aims to respond to all enquiries within 24 hours. For urgent matters such as account or transaction issues, please use live chat for the fastest response.